yesbe's Privacy Policy

yesbe ("we", "our") is an online betting and casino platform in Bangladesh. We give the highest priority to the privacy of our users ("you", "your"). This privacy policy explains what information we collect when you use the yesbe website and services, why we collect it, and how that information is processed.

This policy applies to all yesbe services, including our website, mobile services, and customer support channels. By using our platform you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

We maintain transparency in all data processing and keep your data secure using SSL encryption technology.

1 Information You Provide Directly

When you register with yesbe or use our services, you may directly provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password and security question answers
• National ID card or passport details (during identity verification)
• Payment-related information — such as bKash, Nagad, or Rocket account details
• Bank account details (for bank transfers)

2 Automatically Collected Information

Certain information is collected automatically when you visit or use our platform:

• IP address and device type
• Browser version and operating system information
• Session data collected through cookies and similar tracking technologies
• Page visit times and behavioural patterns
• Referral source and navigation path

3 Transaction Information

The following information is stored to manage financial activity on our platform:

• Deposit and withdrawal history
• Betting and gaming records
• Bonus and promotion usage details
• Transaction date, time, and amount

4 Primary Purposes of Use

We use the information collected from you for the following purposes:

• To create and manage your account
• To complete identity verification (KYC) and age confirmation processes
• To process financial transactions and confirm deposits and withdrawals
• To maintain platform security and prevent fraud
• To provide 24/7 Bengali live chat support
• To meet applicable legal obligations

5 Use for Service Improvement

We use information as described below to improve your experience and make our platform more effective:

• To provide a personalised gaming experience and relevant promotions
• To identify and resolve technical issues on the platform
• To ensure responsible gaming and detect unusual behaviour
• To implement anti-money laundering policies for the protection of users
• To periodically review and improve the quality of our services

6 Sharing Information with Third Parties

yesbe does not sell, rent, or commercially transfer your personal information to third parties. However, limited information may be shared in certain specific circumstances:

• Payment processors: with bKash, Nagad, Rocket, and banking partners to complete transactions
• Technology partners: with service providers contracted with us to operate the platform
• Game providers: with relevant game development companies to ensure gaming services
• Legal requirements: in response to a court order or a lawful request from a government authority
• Fraud prevention: with relevant authorities to prevent financial irregularities or fraudulent activity

Third parties that process data on our behalf are bound by strict confidentiality agreements and may only use the information for the specified purpose.

7 Use of Cookies

Cookies are small data files stored in your browser. yesbe uses the following types of cookies:

• Essential cookies: to ensure the basic functionality of the website — these cannot be disabled
• Functionality cookies: to remember your preferences and settings, such as language preference
• Analytics cookies: to understand user behaviour and improve the platform (anonymous data)
• Security cookies: to detect fraud and keep sessions secure

You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

8 Technical Security

yesbe applies industry-standard security technology to keep your information safe:

• SSL encryption — all data transmission takes place through encrypted channels
• Two-Factor Authentication facility
• Regular security audits and vulnerability testing
• Data stored in secure data centres
• Access controls — only authorised staff can view specific information
• Automatic alert system for suspicious logins or activity

9 Data Retention Period

We retain information for a specific period based on legal obligations and business requirements:

• All personal information is retained while the account remains active
• Even after account closure, certain information is retained for a specified period as required by law
• Financial transaction records are retained for the long term in accordance with regulatory guidelines
• After the defined retention period, information is securely deleted

10 Your Rights Regarding Your Information

As a yesbe user, you have the following rights over your own information:

• Right of access: the right to know what information we hold about you
• Right to rectification: the right to request correction of inaccurate or incomplete information
• Right to erasure: the right to request deletion of your information in certain circumstances
• Right to restrict processing: the right to restrict the processing of your information in certain cases
• Right to object: the right to object to the processing of your information for specific purposes

If you wish to exercise these rights, please contact us directly. We will respond to your request within a specified timeframe.

11 Closing Your Account

If you wish to close your account with yesbe, please contact our 24/7 live chat support. Even after account closure, certain information may be retained for a specified period due to legal obligations.

12 Age Verification and Minor Protection Policy

yesbe's services are intended only for those aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is mandatory at registration. If a minor attempts to register on our platform and we detect this, that account will be closed immediately and all collected information will be deleted. If you become aware that a minor is using our platform, please contact us.

13 Updates and Change Notifications

yesbe reserves the right to change or update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• By publishing a clear notice on our website
• By sending details of the changes to your registered email
• By updating the "Last Updated" date on this page

If you continue to use our platform after changes are made, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.